Local Delivery Terms & Conditions

Bluevale Homestead

Last updated: 3 September 2026

These Local Delivery Terms & Conditions apply to orders fulfilled using Bluevale Homestead's local refrigerated delivery service. They should be read together with our general website and sales terms.

FAQ

1. Delivery eligibility

Local delivery is available only to eligible addresses within Bluevale Homestead's designated delivery area.

Our delivery area currently includes Toowoomba and selected surrounding communities.

Availability is determined by the delivery address provided when ordering. Bluevale Homestead may add, remove or change delivery areas as our service develops.

2. Delivery fees

Local delivery is free for eligible orders with an order value of $180 or more.

A $25 local delivery fee applies to meat orders under $180.

Non-meat orders may be fulfilled using our normal postage/shipping services rather than refrigerated local delivery.

At this time, we do not ship honey products outside Queensland.

3. Delivery cycles

Bluevale Homestead operates scheduled beef processing and delivery cycles.

Orders are allocated to the next available cycle. Where the available product or delivery capacity for a cycle has been reached, subsequent orders may be allocated to the following available cycle.

The applicable collection or delivery date will be communicated to the customer.

4. Delivery days and estimated times

Local deliveries are completed on scheduled Bluevale delivery Saturdays.

Deliveries may occur at any time during the delivery day.

Customers will generally receive an email reminder the day before delivery. Where available, Bluevale Homestead may also provide an estimated delivery window by SMS or another notification method.

All delivery dates, times and estimated delivery windows are estimates only and are not guaranteed.

Actual arrival times may be affected by traffic, weather, road conditions, previous deliveries and other circumstances.

5. Customer responsibility for delivery information

Customers are responsible for providing a complete and accurate:

delivery address;
mobile phone number;
email address;
access information; and
delivery instructions where required.

Customers should notify Bluevale Homestead as soon as possible if any of this information changes.

Where Bluevale Homestead cannot complete a delivery because information provided by the customer is incorrect, incomplete or out of date, the delivery may be treated as a failed delivery.

6. Authority to leave

Customers may be given the option to authorise Bluevale Homestead to leave their order unattended at a nominated location if nobody is available to receive it.

Where an unattended delivery is completed, Bluevale Homestead may photograph the order in its delivered location as proof of delivery.

7. Dogs and animals

All dogs and other animals that could present a safety risk must be securely restrained away from the delivery area before our driver enters the property.

Our driver will not enter a property where they reasonably believe an unrestrained animal presents a safety risk.

Where an animal prevents delivery, we will attempt to contact the customer and allow reasonable time for the animal to be secured.

The maximum waiting time at a delivery address is 10 minutes.

If safe access cannot be provided within that time, the delivery may be treated as a failed delivery.

8. Safe access

Bluevale Homestead reserves the right not to enter any property, driveway or delivery area our driver reasonably considers unsafe or unsuitable for access.

This may include, but is not limited to:

unrestrained animals;
flooding;
boggy or unsafe driveways;
locked gates;
unsafe road or property conditions;
insufficient safe vehicle access; or
other hazards.

Where possible, we will contact the customer to attempt to resolve the access issue.

Our driver is not required to wait at a property for longer than 10 minutes.

9. Failed deliveries

A delivery may be considered unsuccessful where Bluevale Homestead is unable to safely complete it due to circumstances within the customer's control, including:

an incorrect or incomplete address;
failure to provide required access;
locked gates;
unrestrained animals;
nobody being available where unattended delivery has not been authorised; or
another customer-related circumstance preventing delivery.

Fresh products will not knowingly be left in circumstances that do not comply with Bluevale Homestead's food-safety requirements.

Failed orders will be returned to approved refrigerated storage at iCooked.

Failed-delivery/handling fee of $50 applies.

Where collection is offered following a failed delivery, the customer must collect the order within three days of the scheduled delivery date.

If a perishable order is not collected within the required period due to the customer's failure to collect it, the product may be disposed of and Bluevale Homestead is not required to provide a refund for the uncollected perishable products, except where required by Australian Consumer Law.

10. Changes to delivery arrangements

Customers may request to change from local delivery to iCooked collection without a change fee by contacting Bluevale Homestead at least 24 hours before their scheduled delivery.

The order must then be collected within the applicable collection period.

Requests received less than 24 hours before the scheduled delivery will be considered based on what is operationally and safely possible.

11. Delays and circumstances outside our control

Bluevale Homestead will make every reasonable effort to complete deliveries on the scheduled delivery day, however delivery dates and estimated delivery windows are not guaranteed.

A delivery may need to be delayed, rescheduled or cancelled due to circumstances including:

illness;
vehicle breakdown;
refrigeration or equipment failure;
severe weather;
flooding;
road closures;
unsafe conditions; or
other circumstances outside Bluevale Homestead's reasonable control.

If we are unable to safely complete a scheduled delivery, we will contact affected customers as soon as reasonably possible.

Customers will be offered an alternative delivery date or, where available, the option to collect their order from iCooked.

Customers will not be charged a failed-delivery fee where Bluevale Homestead is responsible for being unable to complete the scheduled delivery.

Where neither alternative delivery nor collection can reasonably be provided, Bluevale Homestead will contact the customer to arrange an appropriate alternative, credit or refund as applicable and in accordance with Australian Consumer Law.

12. Refrigerated transport and food safety

Fresh meat orders are transported using Bluevale Homestead's refrigerated delivery vehicle and handled in accordance with applicable food-safety requirements.

[TO CONFIRM: Final temperature-control and unattended-delivery wording following Safe Food Queensland advice.]

Customers should refrigerate fresh products promptly after receiving their order and follow any storage, use-by and food-safety information supplied with the product.

13. Problems with an order

Customers should contact Bluevale Homestead as soon as reasonably possible if there is a problem with their delivery, including:

an incorrect or missing product;
damaged or leaking packaging;
concerns about product temperature or condition; or
an order delivered to an incorrect location.

We may ask for photographs or other information to help us investigate the issue.

Nothing in these Local Delivery Terms & Conditions excludes, restricts or modifies any rights or remedies available to customers under Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

14. Changes to the local delivery service

Bluevale Homestead may change its delivery areas, delivery days, fees, minimum order requirements or delivery procedures as the service develops.

Any applicable delivery fee and available fulfilment options will be displayed or communicated when an order is placed.

Contact Us

For any questions regarding this policy or your order, please contact: