Return & Exchange Policy
At Bluevale Homestead, we take pride in providing high-quality, locally raised beef for your family. Due to the perishable nature of our products, we have a limited returns and exchange policy.
Returns & Exchange Policy Bluevale Homestead
Last updated: 7 May 2026
Returns & Refunds
We only offer refunds, replacements or resolutions in cases where:
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Your order is incorrect
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Your product arrives damaged or compromised
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We do not offer refunds or exchanges for change of mind purchases.
Refunds or replacements may also not be provided where issues arise due to:
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Incorrect storage or handling after collection
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Failure to collect orders at the advised collection time
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Failure to follow safe food handling practices
Reporting an Issue
If there is an issue with your order, you must contact us within 24 hours of collection.
Please include:
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Your full name
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Order details
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Photos of the issue where applicable
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A description of the problem
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Contact us at:
Resolution Process
All concerns are assessed on a case-by-case basis.
Depending on the situation, we may offer:
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A replacement product
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Partial or full refund
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Store credit
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Another suitable resolution
Collection & Product Handling
All orders are collected fresh (not frozen) from:
iCooked
Once your order has been collected, customers are responsible for:
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Prompt refrigeration or freezing
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Safe food handling and storage
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Transporting products in appropriate conditions
We are not responsible for issues arising after collection due to improper storage or handling.
By placing an order, you acknowledge that your products are perishable goods and must be collected and stored appropriately.
Deposits
Deposits paid for bulk orders, including quarter beast purchases, are non-refundable.
This is because processing and preparation are planned specifically around your order.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Contact Us
For any questions regarding this policy or your order, please contact:
Bluevale Homestead
Email: info@bluevalehomestead.com.